Beware the Olympus Non-Support Policy

For several years I have been a big fan of the Olympus digital voice recorders.  I started using a DS-4000 about 5 years ago, and purchased a DS-5000 last year.  I recently lost it and did not hesitate to purchase another one.  Recently my software has developed some problems where it will not see the device.  If I re-install the software, it works perfectly, until, that is, I have to shut my computer down and reboot, after which time it will not see my device.  In other words, if I want to use this product, I have to uninstall and reinstall the software every day.  Olympus has a policy that its professional products are supported by local vendors.  Mine had experienced the problem himself, and offered the solution that I upgrade the software to the latest version, which I did.  Same problem.  So, I followed the instructions in the manual, which say: "If your dealer cannot fix your problem, please call our technical support hotline," which i did.  I was told very politely that they could not offer any help; I must go through my dealer.  When I told her that my dealer did not have a clue what to do next, she said she was sorry, but she could not help.  I have emailed my vendor to see if he can get any better answer from Olympus.  Otherwise, my solution now is to return the unit (I have a 30 day return guarantee feature on my AmEx card) and to purchase the comparable Phillips recorder, after I first confirm that they will actually provide support for the unit.  These are great products, very accurate with voice recognition software, but if I can't get it off the device and into my computer, it does not do me much good, and Olympus is no help.