My Mac Experience - so far

I have never owned a Mac, but curious about what all of the fuss was about, I finally broke down and purchased a MacBook Pro 13" with an i7 processor.  Actually, I purchased it for my 15 year old sons, but I think they will let me use it some. Being a Mac neophite, I also purchased the "one to one" service so I could learn how it works.  My first experience has not made a Mac converrt out of me yet.  iMovie, the supposedly easy to use video program that comes with the Mac, says when I open it to drag a video to the screen, so I do, but it won't stay.  The file is in apple's .mov format, so I assume it is compatable with apple's iMovie, but it does not seem to work.  So, I went to sign up for a 1 to 1 lesson on how to use the program, only to discover that I can't log on using the number on my ID card.  So, I contact tech support who said I had to contact my local store in Ridgeland and they could help me.  They tell me that if I come into the store, they can help me with my login there, but can't help me over the phone.  So, I must make a 40 mile round trip drive to a store to get the info needed to log into a site so that I can then schedule a future appointment at the store for training on a program that is not nearly as intuitive as I was lead to belive.  So far 'It just works" has not been my experience. 

Comments

[Laptop Repairs Hinckley]

If you think you're having problems with Apple as a consumer, try being a developer. It's an absolute nightmare!!